Privacy Policy

1. INTRODUCTION

Last changed: 09.06.2023, Version 4.0.0

This Privacy Policy explains how Roobet manages your personal data, which may be collected when you use our services, the website, or any other pages under the Roobet brand, including any electronic device or app owned and/or operated by us. Roobet is committed to protecting the personal data we collect about you and ensuring that it is used, stored, and disclosed in line with applicable regulations. For your information, your personal data will be collected by:

Raw Entertainment B.V., hereinafter referred to as “Roobet” or the “Company”, is a company duly incorporated under the laws of Curaçao with Company number 157205 and a registered office in Canada. The Company operates the website https://roobet-login.ca/ under the license OGL/2024/687/0427 issued by the Government of Curacao.

2. CONSENT

By accessing https://roobet-login.ca/ or registering an account on the website, you consent to Raw Entertainment B.V. collecting, using, processing, and disclosing your personal information with third-party providers and other entities of the Raw Entertainment B.V. group, provided that such information is necessary for the delivery of the services you use on the website.

3. WHAT DATA DO WE COLLECT?

When you use our services, we may collect the following data:

a) Personal Data: Full Name, Date of Birth, Country of Citizenship, Permanent Address, Identification Document, Utility Bill, Phone Number and Email Address.

b) Usage Data: Location Data, Device Information, IP Address, Submitted Preferences, browser type and browser version.

c) Public Data: Social media profiles you may use on our platform, such as Facebook, Twitter, TikTok and Instagram.

While using the services, you may be asked to provide additional personal information. In such cases, you will be informed about the purpose of collecting this information, and the collected data will be handled in accordance with the terms set out in this Policy.

4. HOW DO WE COLLECT YOUR DATA?

We collect your personal data through the following means:

a) Registration on the website;

b) Use of the website and our services;

c) Communications with the Support Team;

d) Use of Cookies, as described in our Cookies Policy;

e) Participation in campaigns and promotions;

f) Through third parties that you have authorised to share your personal information with us.

If you do not provide the personal data we request, we may not be able to process your registration, provide you with our services, or respond to your enquiries or complaints.

5. HOW WILL WE USE YOUR DATA?

We collect your personal data only through lawful means and in accordance with applicable regulations for the following purposes:

a) Register and operate your account;

b) Provide services to you;

c) Improve and enhance your experience on the website;

d) Conduct marketing campaigns and promotions;

e) Send you marketing communications that we believe may be of interest to you;

f) Perform marketing research and data analysis, including demographic profiling and statistical analysis, to improve our services;

g) Provide support and clarify your questions, doubts or comments;

h) Identify you through Know Your Customer procedures;

i) Establish, exercise or defend against any legal claims;

j) Comply with legal requirements and requests.

If you have any questions about the purpose of collecting any personal data, please contact our Support Team.

6. FOR HOW LONG DO WE STORE YOUR DATA?

We will store your data in accordance with applicable regulations and the purpose for which it was collected. This means that the period for which we store your personal data may vary depending on the reason it was collected. For example, to comply with anti-money laundering regulations, we may need to store your data for 10 years after you close your account.

7. SECURITY OF YOUR PERSONAL DATA

We acknowledge that by collecting and processing your personal information for the purpose of providing services to you, we are bound by applicable data protection regulations. Accordingly, we take reasonable steps to ensure that your personal information is stored in a secure environment and accessed only by authorised persons. We store the personal information we receive, as described in this Privacy Policy, for as long as you use our services or for as long as necessary to fulfil the purposes for which it was collected.

8. MARKETING CONSENT

If you have given your consent, we may use your personal data to inform you about our products, services, campaigns, promotions and other Roobet activities that may be relevant to you. If you no longer wish to receive marketing communications, please contact our Support Team or use the “unsubscribe” option in the marketing emails.

9. COOKIES

We may collect Cookies that contain personal information. Such Cookies will be processed in accordance with this Policy. For more information about Cookies, please review our Cookies Policy.

10. YOUR RIGHTS

Under this Policy, you have the right to:

a) Access – You have the right to request copies of the personal data we have stored about you.

b) Rectify – You have the right to ask us to correct any personal information you believe is inaccurate or incomplete.

c) Erase – You have the right to request that we erase your personal data under certain conditions.

d) Restrict – You have the right to request that we restrict the processing of your personal data, provided that this does not make it impossible to continue providing our services.

e) Object – You have the right to object to the processing of your personal data, provided that this does not make it impossible to continue providing our services.

f) Portability – You have the right to request that we transfer the personal data we have collected to another organization or directly to you, provided that the request complies with applicable regulations.

All the rights mentioned above can be exercised by contacting our Support Team. Please note that we may ask you to verify your identity before responding to such requests.

11. DATA TRANSFER

As a worldwide business, we may need to transfer your data to other countries in order to provide the services you use on the website. When transferring your personal data to any country or provider, we will make reasonable efforts to ensure that the transfer of your personal information to the recipient complies with applicable data protection regulations and that similar obligations are imposed on the processor as are imposed on us under the respective Services Agreement.

12. SHARING YOUR DATA WITH THIRD PARTIES

We do not sell or rent your personal data to third parties. However, we may disclose your personal information to third parties in the following cases:

a) If required by law or requested by any government authority;

b) If providing the personal information is necessary for the delivery of the services and products you use on the website;

c) To comply with our legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities, as well as any obligations owed under other applicable legislation and to any other applicable regulators in other jurisdictions;

d) To any third parties to which you have given your consent.

Please note that our website and products may contain links that redirect you to third-party websites. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

13. CONTACTS

If you have any questions regarding this Policy, please feel free to contact us through the following email: [email protected]